FAQ

Bulk Orders

Please contact us at hello@domoniquebertolucci.comto discuss a bulk/high volume order.

In addition to the Brilliant Day/Week Planners, we are able to offer a volume discount on the purchase of Domonique's best-selling books.


Returns Policy

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we'll gladly accept a return of any full priced or sale item subject to the following condition:

The item must be returned, in original condition and packaging within 14 days of receipt of your purchase together with your proof of purchase.

If you have any questions regarding your return please contact hello@domoniquebertolucci.com


How do I return an item?

First, please read our Returns Policy above:

To return an item, please post items to:

Domonique Bertolucci Company

903, 50 Clarence St

Sydney, NSW, 2000

Upon receipt of the items, you will receive a refund for the purchase price (excluding original shipping costs) directly to the original method of payment used for the purchase.

We endeavour to process refunds as soon as they are received but please allow up to five business days for returns to be processed.

You will receive email notification of the status of your refund once finalised.

We do not refund initial shopping chargers for items returned, other than for faulty items.

DBC is not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number. 


Am I able to make changes to my order after purchasing?

We aren't able to make any changes to your order once complete. If you run into any issues or have questions, please get in touch with us at hello@domoniquebertolucci.com


Shipping Policy

All orders placed on our website are sent from our Australian based office. If you have any questions or if we can help with anything at all please contact us at hello@domoniquebertolucci.com


Shipping within Australia

Shipping is a flat fee of $4.95 on all orders.

All orders are sent via Australia Post's regular Service and take 2-7 business days to arrive after dispatch.

Shipping Internationally

We currently only ship within Australia from our online shop. If you have an international shipping request please contact us at hello@domoniquebertolucci.com


Processing and Delivery times

All orders placed are dispatched within 2-3 business days. Deliveries are sent during normal business hour Monday to Friday. Purchases made on weekends and public holidays will be processed in the next business day.


Can I ship to a PO Box?

We can ship to an Australian PO Box